Privacy Policy

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Royal Reels ("we", "us", "our") is operated by Digibrite SRL and is committed to protecting the privacy and personal data of all users who access this website and its services. This Privacy Policy outlines what information we collect, how we use it, and the rights you have regarding your data.

1. Information We Collect

We may collect the following categories of personal information when you register, use our services, or interact with our website:

  • Full name, date of birth, and contact details (email address, phone number)
  • Residential address and country of residence
  • Payment and financial information (card details, bank account, crypto wallet addresses)
  • Identity verification documents as required by our licensing authority
  • Device information, IP address, browser type, and usage data collected via cookies
  • Communications and support tickets submitted to our customer service team

2. How We Use Your Information

Your personal data is used for the following purposes:

  • To create and manage your player account
  • To process deposits, withdrawals, and bonus claims
  • To verify your identity and comply with our licence obligations
  • To detect and prevent fraud, money laundering, and underage gambling
  • To send you service-related communications and, where you have opted in, promotional offers
  • To improve our website, services, and user experience

3. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and deliver targeted content. You may control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

4. Data Sharing

We do not sell your personal data to third parties. We may share your information with trusted service providers (payment processors, identity verification providers, IT partners) strictly for the purposes described in this policy, and only under appropriate data protection agreements.

5. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by law, our licensing obligations, and legitimate business purposes. You may request deletion of your data at any time, subject to legal retention requirements.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data. To exercise any of these rights, please contact us at our contact page.

7. Contact

For any questions relating to this Privacy Policy or your personal data, please contact our Data Protection team via the contact information provided on our contacts page.